.png)
Terms & Conditions
Payment:
Payment will be made at the time of booking by debit/credit card via our booking system and confirmation will be sent.
​
Reservation:
Guests can arrive at The Houf on the agreed date from 3.00 pm and are required to vacate by 11:00 am on the day of departure. This allows The Houf to be fully cleaned and prepared for incoming guests.
Your booking occupancy should not exceed the number stated when booking. We reserve the right to terminate a booking without notice or refund in the event of a breach of this condition.
Please note that in the event that the keys issued are not returned at the end of your stay, then the cost of replacement of door lock at a cost of £75 will be charged to you.
We require guests to lock the doors and close the windows when leaving the property unoccupied
There is no cleaning charge for bookings without dogs, but we reserve the right to make a charge to cover additional cleaning costs if the property is left in an unacceptable condition
​The owners shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds
​
Damage to the property
Regarding damage to the property, we ask that you treat the facilities and accommodation with due care, so that other guests may continue to enjoy them. In the event that you notice damage in the accommodation, or there have been breakages during your stay, we would be grateful if you could advise us when you leave. The accommodation will be inspected at the end of your holiday and you may be charged for any loss or damage found.
​
Cancellation:
For full refund and cancellation policy please click link Refund Policy If you need to cancel a reservation for any reason, we must be notified by telephone immediately and cancellation must be confirmed in writing within five days. Your booking will not be cancelled by us, the owners, except in exceptional circumstances beyond our control. We will notify you as soon as possible and promptly refund all payment made for your holiday if this occurs. Our liability for cancellation will be limited to payments made to us. We strongly advise that you take out insurance cover to protect against additional costs.
​
Adverse Travel Conditions:
Travel to the west coast of Scotland can be disrupted due to bad weather. Where there are ferry, plane or road disruptions due to weather conditions, technical fault/breakdown or any form of industrial action, The Houf cannot be held responsible for non-arrival at the cottage and no refunds will be given.
​
Protect your holiday:
To minimise the cost and inconvenience of cancelled bookings we strongly advise you to take out holiday insurance. You may otherwise have to forfeit the full cost of your holiday in certain circumstances.
​
Vehicles/Personal Property:
Vehicles, accessories and contents are left at their owners risk.
The owners will not be held responsible for any loss or damage or any injury to persons not caused through the fault of the proprietor.
​
Cleaning:
The property should be left clean and tidy on departure and any damages must be reported prior to departure. Property or accommodation left in a dirty or inappropriate manner may result in an additional cleaning surcharge.
​​​
Restriction on Rental:
We reserve the right to remove person or persons from the property due to unreasonable behaviour, damage to the property or exceeding the stated occupancy. In this case refund will be at the discretion of the owners.
We, the owners, reserve the right to refuse a booking without giving any reason, and cannot take a booking from persons under 18 years of age.
The Bothy is a non-smoking environment and it is not permitted to smoke inside the property. This includes e-cigarettes and vapours. If smoking outside the property please respectfully dispose of cigarette stubs.
As a guest, under no circumstances may you re-let or sub-let the Bothy, even free of charge.
​
Guidelines for bringing dogs to The Houf
We know how important it is to be able to take your dog with you on holidays.
We are more than happy to welcome well behaved dogs to The Houf. This is on the understanding that your dog does not climb onto the furniture and is not allowed on the bed. You are responsible for any damage caused by your dog
(it is a condition of any booking that you agree to these terms regarding dogs). If you have a puppy, it will be welcome, so long as you are confident that it is house trained, and/or maybe in a training cage at night. Please do not leave your dog alone at the property during your stay.
There is a £10 charge per stay (maximum of 2), payable before arrival which can be added as an extra at the end of your booking. If this extra is missed I will send you a payment link for you to transfer the payment. If you have difficulty with this (particularly overseas visitors) I am happy for you to leave cash in the property, when vacating.
We ask that your dog is supervised, and not allowed to bark excessively, respect ourselves and neighbours, and that you clean any dog mess from the garden. Please do not let your dog into our neighbours gardens. Please bring your own dog bedding/throws, towels, bowls etc.
You will find many lovely walks in the area for you and your furry friend to enjoy and many pubs/eateries locally welcome well behaved dogs. (Please see the welcome book).